I don’t normally delve into how to cancel services, but I wanted to cancel my eFax account and found the process frustrating. I hope my experience will help you out too. There wasn’t anything wrong with eFax as a service, I found something I liked better. I did have one recipient tell me the fax they received was enlarged by several hundred percent, but I’m not sure if that was their own issue.
Ultimately I switched to a service called MyFax, but I still need to figure out how to cancel my existing eFax account. I definitely don’t need two online fax accounts.
Options for Cancelling eFax Accounts
The easiest way to cancel eFax will be to follow either their cancel link here:
http://www.efax.com/cancel
For the web route, the process takes four easy steps.
- Sign in to your account
- Find the Settings or Account Management section
- Start the cancellation process
- Confirm your cancellation by checking for the email confirmaton
If you purchased an annual plan, you need to use chat to cancel or call customer service at 1-323-817-3207.
None of these options are found easily on the eFax site, but with a little searching you can track it down. If you go the Web route, you will be in a chat session with an eFax rep who will try and entice you to stay. In my case, they offered the equivalent of 2 free months, but your mileage may vary. Be prepared to ask to cancel your account more than once in order to accomplish your goal. By all means be polite to the rep, they are simply doing their job in trying to retain your business.
One final recommendation
Before you cancel, check to see if you want to download any of the sent or received faxes in your account. After your account is cancelled, you won’t have access to them anymore.
