I’m a long time Vonage customer. I started as a monthly service plan customer and switched to their annual pricing a few years back. Because I’m still paying for service, I’m not part of the settlementvonage.com Vonage MDL Settlement for former clients. That said, I get a bunch of questions and visitors about Vonage-related topics, so it seems appropriate to mention this Vonage Settlement for the benefit of readers seeking help and or restitution.
The Court is including those people in the United States who subscribed to Vonage services on or before January 3, 2011, in the class action (with a few exclusions). If you fall in that timeframe and were unable to receive a full month of free service, did not receive a full money back guarantee under some defined circumstances for the class, were charged disconnection fees after canceling Vonage service, or paid for monthly service after requesting service cancellation, you are very likely part of this class action.
To make sure you are included in the class (or excluded if you don’t want to participate), be sure to visit http://www.settlementvonage.com and read through the full details. It looks like the award set aside for this is in the $4.75 million dollar range with four categories of potential awards that look like the following:
CATEGORY 1 – ONE MONTH FREE CLAIMS: Up to $10
CATEGORY 2 – MONEY BACK GUARANTEE CLAIMS: Up to $25
CATEGORY 3 – DISCONNECTION FEE CLAIMS: Up to $40
CATEGORY 4 – POST-CANCELLATION SERVICE FEE CLAIMS: Up to $50
I remain happy with my Vonage service for the most part and continue to recommend it to people when it makes sense. Now that Google Voice introduced number portability, I may rethink this position, but at the same time, Vonage voice quality far exceeds any experience I’ve ever had with Google Voice, so I may suspend that opinion for awhile longer.